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Terms and Conditions
Terms and Conditions
Welcome to Growappy!
The present terms dictate the usage of Growappy and supply information about Growappy's services. When na account in created in Growappy, these User Terms are agreed upon.
The Growappy service is a product of Cloudtrice, Lda.
The service includes all products, features, applications, web services, technologies and software from Growappy which are supplied to compose the mission of Growappy: to follow-up the growth of your children. The service is made up of the following aspects:
• Provide the opportunity to know and select the school you consider the most suitable for your children
We've created a system where you can search school from nursery to high school, providing then key information such as location, description of available services, schedules, pricing, photos, reviews from other users, among other aspects, so you can select the school you see the most fit for your children.
• Promote communication with the school your children attend to by sharing exclusive and private content concerning your children during that attendance
The service allows schools to strengther communication towards families through sharing of photos, videos, private messages, e-mails, among other aspects, so you can follow-up closely the growth of your children.
• Promote a safe and isolated space
We have a team and systems dedicated to work against abuse and infraction of our Terms and Policies, as well as harming or deceiving behaviors. We cross together a lot of information to keep our system secure.
• Develop and use technologies that help improve our service
A big part of our service is to create and use technologies that help us personalize, protect and improve ou service on a large scale and for a global community.
• Ensure a stable global infrastructure for our service
To supply our service at a global scale, we have to store and transfer data from your country of residence to our systems
User Code of Conduit
We want our service to be as open and inclusive as possible, but we also want it to be safe and compliant with the law. Therefore, we require you to commit to some restrictions in order to be a part of Growappy
• Concern about the quality of your writing
To ensure we're collectively building the best possible content to help the whole community, reviews should have a minimum of 30 characters, suiting everyone who doesn't like to write long and detailed reports. Easily this minimum length is met if you mention some aspects about the school. If you try to meet the minimum with irrelevant information, Growappy may remove your review.
• Be relevant
• Stay calm
Refrain from using obscene, abusive or hateful language and threats. Bad contributions will be removed immediately. This includes, but not limited to, personal attacks, depreciating comments towards race, gender or religion, as well as any form of attack towards a business or their associates.
• Be thruthful
Write your review based on facts and personal experience. Don't exagerate or forge a review. In the event of a dispute, we will not take any sides, therefore please ensure that your content is correct.
• Be genuine
Don't pretend to be someone else or supply wrong information. You're not required to review your identity in Growappy, but you're required to provide us accurate and update information when requested to, including information concerning your registration in Growappy. You can't create or use an account on behalf of someone else, unless you get clear permission to do so. You can choose an original username, but please avoid using names, descriptions or profile pictures which are innadequate. We want to stay clear of negative content, therefore Growappy may disable your account if your profile is innapropriate.
• Follow the rules
Reviews must obey the Terms and Conditions of Growappy, as well as compliance to local legislation. Content can be modrated to ensure the suitability of reviews.
• Seek help from the right people
Growappy is a service without any intent to become a court house or a ministry (those are not our skills). If you have a dispute with a school or if you think a school doesn't have the right safety, higiene or other type of conditions, you should contact the suitable entities to report it.
• Be responsible
Responsibility and control over content of a particular child will always be owned by the accounts of the tutors of that child.
• Required age
Users must have at least 18 years of age or express permission of a legal tutor. If you authorized a minor to use this platform then you're responsible for its conduit and all consequences of missuage.
• Promote security
As a tutor, you recognize that the nature of our service is sensitive and personal to a child and to yourself. As such, you should keep your account's credentials in a confidential manner. As a tutor, you're responsible for all actions conducted by another person which may have had access to your account and you agree to notify Growappy immediately if any unauthorized usage of your account or any other breach of security occurs.
Under any circumstances you should try to get access to content which you're not authorized to access.
Rules for schools
Growappy is an excelent platform for schools to get to know and improve their services. Schools should have in consideration the following aspects:
• Keep information up to date
Despite the effort of our team to keep a set of information correct and up to date, we appretiate your contact to inform us if you change some details such as name, educational stages, e-mail addresses, website, schedules, phone numbers and location. Keeping these details up to date is good for both the school and Growappy
For such, users who are administrators of a school can request the administration of that school in Growappy via a request feature and following an approval process those users may update the mentioned information by themselves.
• Add addtional information
It's important that schools that subscribe to our service not only keep the previously mentioned information up to date but also compliment it with additional details such as a school history or description, opening and closing hours, pricing of available slots, services and activities, photos, etc.
Growappy provides tools to end users to find schools by the services thay offer, therefore these details can distinguish a school when families are searching for a new school.
• Reply to reviews in a positive manner
Don't react negatively to negative reviews. Use the least favorable reviews in a constructive way and as na opportunity to improve te services your school has to offer. Schools which subscribe to our Premium services get the possibility to reply to reviews in order to show that people's opinions do matter.
• Demonstrate responsibility
References to names of employees or owners of a school are not aspects subject to moderations. The section of reviews requires the development of some resistance and capacity to understand that any mentioned behavior or action of employees or owners should not be considered public attacks in the context of our platform. We always give users the benefit of the doubt when they submit reviews.
• Don't give in to pressure
Giving in to pressure of customers that might request certain benefits under the threat of bad reviews opens a precedent that this behavior would be tolerated in Growappy. These behaviors affect the whole community in a negative way, therefore we requestion everyone's participation in fighting these situations.
• Neutrality of reviews
In order to ensure neutrality of content in Growappy, the owners, employees or any related associates of schools cannot publish reviews in Growappy. We understand that being in this business you feel particularly invested in this area and you would like to share your experiences too. However, this also makes it difficult for you to be neutral about making reviews of other schools. Growappy limits this to ensure as much as possible that content is not biased.
Forms of subscription for schools
To use additional features of our service, schools agree to subscrive the package of features that best satisfies their needs and according to their characteristics.
Schools can request upgrades and downgrades of their subscription package, having in consideration time constraints priorly established.
After selecting the subscription package desired for the school, due payment is required to enable that subscription package.
Schools agree to pay for the amount implied by those subscriptions packages using credit card, bank transfer or any other form of payment method agreed upon between Growappy and the school. Unless agreed otherwise, all invoices must be paid within 5 business days.
If failing to pay the required due payments, Growappy may suspend or cancel your subscription packages. Amounts are non refundable and may be subject to changes with prior notice. Growappy will not be held responsible for changes or denial for reimbursement of fees.
Rights of schools
The school, meaning, administrators and remaining employees, have all the rights over content of cildren and management of that content, including the capability to:
• Add new content related to a child;
In order to comply with GDPR, any personal information related to a child under the age of 18 belongs to its tutors. Because of this, tutors may request the school to delete any personal information or content related to the child.
If you're a tutor and you do not adhere to the platform, Growappy will use available technologies and algorithms to hide your child from all forms of content whenever possible. If even still you do not want to allow the school where your children attend to capture content where your children may be in some way visible, you should request the school not to include them in any form of content that may be uploaded to Growappy.
If a user considers that someone is accessing content of your child without your consent, you should contact the school immediately.
It is part of the school's responsibility that their employees get formal consent from tutors of each child before adding the child to the service and loading content of that child.
Schools must also ensure that any content uploaded into a Growppy account which is related to a child does not contain any other children or adults on the background of photos or videos which are not part of that school, unless having previous consent of the responsible people for each identifiable children or adult.
Schools must also ensure that any content uploaded does not contain any offensive, humiliating, obscene, illegal, harmful or privacy invading materials which are not suitable due to the nature of this service
Growappy has the right to remove any content which is considered unfit and a school must immediately remove any content related to a child if requested by at least one of the tutors.
Removal of content and deactivation or closure of account
Growappy can remove any content or bits of information shared into the service if we believe they break the present User Terms or by legal requirement. Growappy can refuse to make available or stop making available all parts or just some parts of the service, including shutting down or deactivating your account immediately if you break the present User Terms in a clear, serious or repetitive manner, if you break the intellectual property rights of third parties or by legal requirements. If we decide to remove your content as a result of breaking User Terms, as well as deactivating or shutting down your account, we will notify you appropriately. If you believe you account was incorrectly disabled or if you wish to permanently delete your account, please visit our Help page.
The content you delete may remain for a limited amount of time in backups and may still be visible in other locations outside of Growappy where others have shared them.
Acceptance of User Terms
Registering on Growappy implies that you have read and agreed upon the present User Terms.
In any way or circumstance should Growappy be accountable for any damage, negligence or consequences of any type for losses, profits, usage, content or data caused by a user, by Growappy or by any other person acting on its own. The full responsibility of Growappy over any loss originated or connected to these User Terms or by the usage pf the platform will not in any way exceed 100€.
The User Terms may be ammended or replaced from time to time, with warning to users, via publishing of updated terms in our platform with visible publishing date and version number. Any update to the User Terms becomes applicable when published.
You're responsible for reading and understanding any update of the User Terms. Your continued use of the Growappy service assumes your acceptance of any update to the conditions of these terms.
If you do not agree with any update of the User Terms please contact Growappy via e-mail to:
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